I received my passwords today for my new account.
In the interest of be sure that fees are kept to a minimum I went online to try chatting to find out how to do this but no operators were avaiable and I was not going to wait for an email response.
So I picked up the phone and called.
5 mins 35 seconds from start to finish and the CSR had pulled up my account and linked my accounts so I will not have to change passwords or use two instances of the trading platform. I should be able to trade Monday...or at least by Tuesday.
I have heard others gripe about their customer service but I have yet to experience any real problem or hassle. My expectations are not that high, I will admit, but I pretty much get what I expect...and then some in most cases.
All in all, very helpful and in good time too.
Jeff.
Questrade, My direct access discount broker.
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